Call Ticket System is designed to track and manage issues that occur during customer calls.
If any problem arises — such as a system error, voice disturbance, or other technical issue — the agent can log the call number and time directly through the widget. Each ticket raised is reviewed and approved by the Team Leader (TL) and then analyzed by the Audit team.
This process ensures accurate call tracking, transparent reporting, and efficient problem resolution, leading to improved call quality and overall team performance.